GENERAL TERMS AND CONDITIONS

These general terms and conditions ("Terms") of BERRYMUSIC Production / Zdeněk Beran, with its registered office at: Náměstí 161, 538 51 Chrast, Czech Republic, ID No.: 01544845, registered in the Commercial Register under file no. CR 060539/2014 maintained by the Municipal Trade Licensing Office in Chrudim, e-mail: contact@berrymusicproduction.com, telephone number: +420 733 625 545, business address: Táborská 831/8, 140 00 Prague 4, Czech Republic ("We" or "Seller") regulate in accordance with the provisions of Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended ("Civil Code"), the mutual rights and obligations of you, as buyers, and us, as sellers, arising in connection with or on the basis of a purchase contract ("Contract") concluded through the E-shop on the website berrymusicproduction.com.

 

All information about the processing of your personal data is contained in the Personal Data Processing Policy, which can be found here https://www.berrymusicproduction.com/en/privacy.

 

The provisions of these Terms and Conditions are an integral part of the Agreement. The Agreement and Terms and Conditions are written in the Czech language. We may unilaterally change or amend the wording of the Terms and Conditions. This provision does not affect the rights and obligations arising during the effective period of the previous wording of the Terms and Conditions.

 

As you are aware, we primarily communicate remotely. Therefore, our Agreement also uses means of remote communication that allow us to reach an agreement without the physical presence of Us and You, and the Agreement is thus concluded remotely in the E-shop environment via the website interface ("E-shop web interface").

 

If any part of the Terms and Conditions contradicts what we have mutually agreed upon during your purchase process in our E-shop, this specific agreement shall take precedence over the Terms and Conditions.

1. SOME DEFINITIONS
• The price is the financial amount you will pay for the Goods;
• The Shipping Price is the amount you will pay for the delivery of the Goods, including the cost of packaging;
• The total price is the sum of the Price and the Shipping Cost;
• VAT is value added tax in accordance with applicable law;
• An Invoice is a tax document issued in accordance with the Value Added Tax Act for the Total Price;
• An Order is your binding proposal to conclude a Contract for the purchase of Goods with Us;
• A User Account is an account created on the basis of the information you provide, which allows you to store the information you have entered and keep a history of the Goods you have ordered and the Contracts you have concluded;
• You are a person shopping at Our E-shop, referred to as the buyer in legal regulations;
• Goods are everything you can buy in the E-shop.
2. GENERAL PROVISIONS AND INSTRUCTIONS
• The purchase of Goods is only possible via the https://www.berrymusicproduction.com E-shop interface.
• When purchasing Goods, you are obliged to provide us with all information correctly and truthfully. We will therefore consider the information you have provided to us in the Order to be correct and true.
• Our E-shop also provides access to reviews of Goods made by other consumers. We ensure and verify the authenticity of such reviews by linking them to specific orders, which means that we can see the linked order ID for each review in our internal system, enabling us to verify and prove that the review comes from a real consumer.
3. CONCLUSION OF THE CONTRACT
• The contract with us can be concluded in Czech and English.
• The contract is concluded remotely via the E-shop, and you bear the costs of using remote means of communication. However, these costs do not differ from the basic rate you pay for using these means (i.e., in particular, for internet access), so you should not expect any additional costs charged by us beyond the Total Price. By sending the Order, you agree to our use of means of distance communication.
• In order for us to conclude the Contract, you must create an Order on the E-shop. This proposal must include the following information:
1. Information about the Goods being purchased (in the E-shop, you select the Goods you are interested in purchasing by clicking on the "Add to cart" button).
2. Information about the Price, Shipping Cost, payment method, Total Price, and the desired method of delivery of the Goods; this information will be entered when creating the Order in the E-shop user environment, and the information about the Price, Shipping Cost, and Total Price will be entered automatically based on the Goods you have selected, the method of delivery, and the method of payment;
3. Your identification and contact details so that we can deliver the Goods, in particular your first name, last name, delivery address, telephone number, and email address.
• During the creation of the Order, you can change and check the details until it is completed. After checking the details, you can complete the Order by clicking on the "ORDER with payment obligation" button. Before clicking the button, however, you must confirm that you have read and agree to these Terms and Conditions, otherwise it will not be possible to complete the Order. A checkbox is used for confirmation and consent. After clicking the "ORDER with payment obligation" button, all the information you have entered will be sent directly to us.
• We will confirm your Order as soon as possible after it is delivered to us by sending a message to the email address you provided in the Order. The confirmation will include a summary of the order and these Terms and Conditions in the form of an attachment to the email message. The Terms and Conditions in the version effective on the date of the order, i.e., in the version attached as an attachment to the confirmation email message, form an integral part of the Contract. Confirmation of the order constitutes the conclusion of the Contract between us and you.
• There may be cases where we are unable to confirm your Order. These include, in particular, situations where the Goods are not available or cases where you order more Goods than we are able to supply. However, we will always provide you with information about the maximum number of Goods in advance in the E-shop, so this should not come as a surprise to you. If there is any reason why we cannot confirm your Order, we will contact you and send you an offer to conclude a Contract in a form that differs from your Order. In such a case, the Contract is concluded when you confirm our offer.
• If an obviously incorrect Price is stated in the E-shop or in the Order, we are not obliged to deliver the Goods to you at this Price, even if you have received confirmation of the Order and the Contract has therefore been concluded. In such a situation, we will contact you immediately and send you an offer to conclude a new Contract in a modified form compared to the Order. In such a case, the new Contract is concluded when you confirm our offer. An obvious error in the Price is considered, for example, a situation where the Price does not correspond to the usual price at other retailers or where a digit is missing or superfluous.
• If the Contract is concluded, you are obliged to pay the Total Price.
• If you have a User Account, you can place an Order through it. Even in this case, however, you are obliged to check the accuracy, truthfulness, and completeness of the pre-filled data. The method of creating an Order is the same as in the case of a buyer without a User Account, but the advantage is that you do not need to repeatedly fill in your identification data.
• In some cases, we offer discounts on the purchase of Goods. To receive a discount, you must fill in the details of the discount in the designated field when placing your Order. If you do so, the Goods will be provided to you at a discount.
4. USER ACCOUNT
• Based on your registration in the E-shop, you can access your User Account.
• When registering a User Account, you are obliged to provide all information correctly and truthfully and to update it in case of any changes.
• Access to the User Account is secured by a username and password. You are obliged to keep this access information confidential and not to disclose it to anyone. We are not liable for any misuse of this information.
• The User Account is personal, and you are therefore not authorized to allow third parties to use it.
• We may cancel your user account, especially if you have not used it for more than 36 months or if you violate your obligations under the Agreement.
• Your user account may not be available continuously, especially with regard to necessary maintenance of hardware and software equipment.
5. PRICE AND PAYMENT TERMS, RETENTION OF TITLE
• The price is always stated in the E-shop, in the Order proposal, and, of course, in the Agreement. In the event of a discrepancy between the Price stated for the Goods in the E-shop and the Price stated in the Order proposal, the Price stated in the Order proposal shall apply, which shall always be identical to the price in the Contract. The Order proposal also specifies the shipping cost or the conditions under which shipping is free of charge.
• The total price is stated including VAT and all fees stipulated by law.
• We will request payment of the Total Price after the conclusion of the Contract and before the delivery of the Goods. You can pay the Total Price in the following ways:
1. Bank transfer. We will send you the payment details in the Order confirmation. In the case of payment by bank transfer, the Total Price is payable within three working days.
2. Online card payment. In this case, the payment is made via the Shoptet Pay payment gateway, and the payment is governed by the terms and conditions of this payment gateway, which are available at: https://www.shoptetpay.com/cs/vseobecne-obchodni-podminky-shoptet-pay/. In the case of online card payment, the Total Price is payable within 24 hours.
3. Cash on delivery. In this case, payment will be made upon delivery of the Goods against handover of the Goods. In the case of cash on delivery, the Total Price is payable upon receipt of the Goods.
4. Cash on personal collection. Goods can be paid for in cash if collected at our premises. In the case of cash payment on personal collection, the Total Price is payable upon collection of the Goods.
• The invoice will be issued in electronic form after payment of the Total Price and will be sent to your email address. The invoice will also be physically attached to the Goods and available in your User Account.
• Ownership of the Goods shall pass to you only after you have paid the Total Price and taken delivery of the Goods. In the case of payment by bank transfer, the Total Price shall be paid by crediting our account; in other cases, it shall be paid at the time of payment.
6. DELIVERY OF GOODS, TRANSFER OF RISK OF DAMAGE TO GOODS
• Goods in digital form (in particular digital audio content, digital files, licenses, digital products for download or access) will be delivered to you electronically by sending them to the email address specified in the Order, or by making them available for download or use via a link sent to this email address. Digital goods will be delivered no later than 12 hours after the Total Price has been credited to Our account, unless otherwise stated for specific digital goods (usually within 30 minutes), the download link is active for 24 hours and once the product has been successfully downloaded once within this time limit, it is subsequently deactivated.
• Goods (in the case of orders for physical music CDs, LPs, DVDs, Blu-rays, USB drives, or items from the MERCHANDISE category) will be delivered to you within 14 days at the latest by the method of your choice, from the following options:
1. Personal collection at our BERRYMUSIC Production premises, Táborská 831/8, 140 00 Prague 4.
2. Personal collection at Zásilkovna or Uloženka delivery points.
3. Delivery via Zásilkovna, Česká pošta, PPL CZ, DHL;
• Goods (physical) can only be delivered in this way within the Czech Republic – in the case of orders abroad, according to current possibilities and after prior mutual agreement.
• The delivery time of the Goods always depends on their availability and the selected method of delivery and payment. The estimated delivery time of the Goods will be communicated to you in the Order confirmation. The time stated in these Terms and Conditions is only indicative and may differ from the actual delivery time. In the case of personal collection at the premises, we will always inform you of the possibility of picking up the Goods by e-mail.
• Upon receipt of the Goods from the carrier, it is your responsibility to check the integrity of the packaging of the Goods and, in the event of any defects, to notify the carrier and us immediately. If there is damage to the packaging that indicates unauthorized handling and access to the shipment, you are not obliged to accept the Goods from the carrier.
• If you breach your obligation to accept the Goods, with the exception of cases under Article 4 of the Terms and Conditions, this does not result in a breach of our obligation to deliver the Goods to you. At the same time, your refusal to accept the Goods does not constitute a withdrawal from the Contract between us and you. However, in such a case, we have the right to withdraw from the Contract due to your material breach of the Contract, or to store the Goods, for which we are entitled to compensation from you in the amount of postage and packaging costs. If we decide to withdraw from the Contract, the withdrawal is effective on the day we deliver this withdrawal to you. Withdrawal from the Contract does not affect the claim for payment of the Shipping Price or the claim for damages, if any.
• If, for reasons attributable to you, the Goods are delivered repeatedly or in a manner other than that agreed in the Contract, you are obliged to reimburse us for the costs associated with this repeated delivery. We will send the payment details for these costs to your email address specified in the Contract, and they are payable within 14 days of delivery of the email.
• The risk of damage to the Goods passes to you at the moment you take delivery of them. If you do not take delivery of the Goods, with the exception of cases under Article 4 of the Terms and Conditions, the risk of damage to the Goods passes to you at the moment when you had the opportunity to take delivery, but for reasons on your part, delivery did not take place. The transfer of the risk of damage to the Goods means that from that moment on, you bear all the consequences associated with the loss, destruction, damage, or any depreciation of the Goods.
• If the Goods were not listed as in stock in the E-shop and an approximate availability time was given, we will always inform you in the event of:
1. an extraordinary interruption in the production of the Goods, in which case we will always inform you of the new expected availability date or inform you that it will not be possible to deliver the Goods;
2. a delay in the delivery of the Goods from our supplier, in which case we will always inform you of the new expected delivery time. 

 

 

   Functionality of digital content and technical protection measures

1. Characteristics of content: Digital content refers primarily to audio recordings in MP3 format and other digital files offered in the e-shop. This content is delivered without a physical carrier.
2. Technical requirements (functionality): In order to properly use digital content, the buyer must have hardware and software that allows for the playback of files in MP3 format (or another format specified for the product) and an internet connection to download the file.
3. Interoperability: Digital content is compatible with common operating systems (Windows, macOS, Android, iOS) and standard digital music players. The seller does not guarantee full functionality on specific or modified devices that do not support standard encoding of the given format.
4. Protective measures (DRM): Digital content may be protected by technical measures (e.g., digital watermarks, download limits, or encryption) designed to prevent unauthorized distribution of content in violation of copyright law. The buyer may not circumvent these measures.

 

Compatibility of digital content with hardware and software

1. Hardware requirements: To use digital content (especially MP3 and other audio/video files), you need a device (PC, tablet, smartphone, MP3 player) with a working audio output and enough storage space to download the file.
2. Software requirements: Digital content is created in commonly used standards. The seller guarantees compatibility with the following software environments:
• Operating systems: Current versions of Windows (version 10 and higher), macOS, Android, and iOS.
• Players: Standard multimedia players supporting MP3 format (e.g., Windows Media Player, iTunes, VLC Media Player, Groove Music) and common web browsers (Chrome, Firefox, Safari, Edge) in their current versions.
3. Compatibility limitations: The seller does not guarantee flawless compatibility with non-standard or modified software, outdated versions of operating systems that are no longer supported by their manufacturers, or hardware that does not meet the minimum requirements for smooth playback of digital media in the given resolution/quality.
4. Method of delivery: Digital content is delivered in the form of a download link sent to the buyer's email address or made available in the buyer's user account. A stable internet connection is required for downloading.

 

 

           

            Copyright and licensing agreement

• Copyright protection: All content sold on the e-shop (especially music recordings, texts, methodological materials) is protected by copyright law.
• Types of licenses: The seller offers various license ranges depending on the selected product type:
• Individual license: Intended exclusively for the personal and non-commercial use of a single individual.
• School/Institutional License: Intended for schools and educational institutions. This license entitles multiple teachers within a single institution to use the content for teaching purposes, to the extent specified in the license agreement included with the delivery.
• License Specifications: The specific scope and terms of the license are always stated in the product description and subsequently confirmed in the order. If a separate license agreement (in PDF or other format) is included in the delivered digital package, its provisions are binding on the buyer and take precedence over the general provisions of these GTC.
• Restrictions: None of the licenses offered (unless expressly stated otherwise) entitle the buyer to publicly operate the content for profit, resell it, or place the content on publicly accessible file-sharing platforms.

1. RIGHTS FROM DEFECTIVE PERFORMANCE
• We guarantee that at the time of transfer of the risk of damage to the Goods pursuant to Article 7 of the Terms and Conditions, the Goods are free of defects, in particular that the Goods:
1. corresponds to the agreed description, type, and quantity, as well as quality, functionality, compatibility, interoperability, and other agreed characteristics;
2. is fit for the purpose for which you require it and with which we agree;
3. is delivered with the agreed accessories and instructions for use, including assembly or installation instructions;
4. is fit for the purpose for which Goods of this type are normally used;
5. in terms of quantity, quality, and other characteristics, including durability, functionality, compatibility, and safety, it corresponds to the usual characteristics of Goods of the same type that you can reasonably expect, also taking into account public statements made by us or another person in the same contractual chain, in particular through advertising or labeling;
6. is delivered with accessories, including packaging, assembly instructions, and other instructions for use that you can reasonably expect; and
7. corresponds in quality or design to a sample or model provided to you prior to the conclusion of the contract.
• Rights and obligations regarding rights arising from defective performance are governed by the relevant generally binding legal regulations (in particular the provisions of Sections 2099 to 2117 and Sections 2161 to 2174b of the Civil Code and Act No. 634/1992 Coll., on consumer protection, as amended).
• If the Goods are defective, i.e., in particular if any of the conditions under Article 1 are not met, you may notify Us of such a defect and exercise your rights arising from defective performance (i.e., complain about the Goods) by sending an email or letter to Our addresses listed in Our identification details, or in person at Táborská 831/8, 140 00 Prague 4. You can also use the sample form provided by Us, which forms Annex No. 1 to the Terms and Conditions, to make a complaint. When exercising your rights arising from defective performance, you must choose how you want the defect to be resolved, and you cannot subsequently change this choice without Our consent. We will handle your complaint in accordance with the rights you exercise in relation to defective performance.
• If the Goods are defective, you have the following rights:
1. to have the defect removed by delivery of new Goods without defects or delivery of the missing part of the Goods; or
2. to have the defect removed by repairing the Goods,

unless the chosen method of removing the defect is impossible or disproportionately costly compared to the other method, which will be assessed in particular with regard to the significance of the defect, the value that the Goods would have without the defect, and whether the defect can be removed by the other method without significant difficulty for you.

• We are entitled to refuse to remove the defect if it is impossible or disproportionately costly, in particular with regard to the significance of the defect and the value that the Goods would have without the defect.
• You also have the right to:
1. a reasonable discount on the Price; or
2. withdrawal from the Contract,

if:

1. we refuse to remedy the defect or fail to remedy it in accordance with the law;
2. the defect recurs,
3. the defect constitutes a material breach of the Contract; or
4. it is clear from our statement or from the circumstances that the defect will not be remedied within a reasonable time or without significant inconvenience to you.

• The right to withdraw from the Contract does not apply if the defect in the Goods is insignificant.
• If you have caused the defect in the Goods yourself, you are not entitled to rights arising from defective performance.
• Wear and tear of the Goods caused by normal use or, in the case of used Goods, wear and tear corresponding to the extent of their previous use, is not considered a defect in the Goods.
• When you file a complaint, we will issue you a written confirmation stating:
1. the date on which you made the complaint;
2. the content of the complaint;
3. how you want the complaint handled;
4. Your contact details for the purpose of providing information about the resolution of the complaint.
• Unless we agree on a longer period, we will remedy the defects within 30 days of receiving the complaint and provide you with information about the resolution of the complaint using the contact details provided. If this period expires without result, you may withdraw from the Contract or request a reasonable discount.
• We will inform you about the settlement of the complaint by e-mail and issue you a confirmation of the date and method of settlement of the complaint. If the complaint is justified, you are entitled to reimbursement of reasonable expenses incurred. You are required to provide proof of these expenses, e.g., receipts or confirmation of shipping costs. If the defect has been remedied by the delivery of new Goods, you are required to return the original Goods to us, but we will cover the costs of this return.
• If you are an entrepreneur, you are obliged to report and complain about the defect without undue delay after you have discovered it, but no later than three days after taking delivery of the Goods.
• If you are a consumer, you have the right to exercise your rights arising from defective performance in the case of a defect that occurs in consumer Goods within 24 months of receipt of the Goods.

1. WITHDRAWAL FROM THE CONTRACT
• Withdrawal from the Contract, i.e., termination of the contractual relationship between Us and You from its inception, may occur for the reasons and in the manner specified in this article or in other provisions of the Terms and Conditions in which the possibility of withdrawal is expressly stated.
• If you are a consumer, i.e. a person purchasing Goods outside the scope of your business activities, you have the right, in accordance with the provisions of Section 1829 of the Civil Code, to withdraw from the Contract without giving any reason within 14 days from the date of conclusion of the Contract, or in the case of the purchase of goods, within fourteen days of their receipt. If we have concluded a Contract for several items of Goods or for the delivery of several parts of Goods, this period shall commence on the date of delivery of the last item or part of the Goods, and if we have concluded a Contract under which we will deliver Goods to you regularly and repeatedly, it shall commence on the date of delivery of the first delivery.
• You may withdraw from the Contract in any demonstrable manner (in particular by sending an email or letter to Our addresses listed in Our identification details).
• However, even as a consumer, you cannot withdraw from the Contract in cases where the subject of the Contract is performance specified in Section 1837 of the Civil Code.
• The withdrawal period under Article 2 of the Terms and Conditions shall be deemed to have been observed if you send us a notice of withdrawal from the Contract during that period.
• In the event of withdrawal from the Contract pursuant to Article 2 of the Terms and Conditions, you are obliged to send the Goods (this applies to the purchase of physical audio content carriers or from the MERCHANDISE category) to Us within 14 days of withdrawal and bear the costs associated with returning the goods to Us. On the other hand, you are entitled to a refund of the shipping costs, but only in the amount corresponding to the cheapest method of delivery of the Goods that we offered for the delivery of the Goods. In the event of withdrawal due to our breach of the concluded Contract, we will also cover the costs associated with returning the goods to us, but again only up to the amount of the shipping costs corresponding to the cheapest method of delivery of the Goods that we offered for the delivery of the Goods.
• In the event of withdrawal from the Contract, the Price will be refunded to you within 14 days of the effective date of withdrawal to the account from which it was credited, or to the account selected for withdrawal from the Contract. However, the amount will not be refunded before we receive the Goods or you prove to us that they have been sent back to us. Please return the Goods to us clean, if possible including the original packaging.
• In the event of withdrawal from the Contract pursuant to Article 2 of the Terms and Conditions, you are liable to us for any reduction in the value of the Goods resulting from handling the Goods in a manner other than that necessary to familiarize yourself with the nature, characteristics, and functionality of the Goods, i.e., in the manner in which you would familiarize yourself with the Goods in a brick-and-mortar store. If we have not yet refunded the Price to you, we are entitled to set off the claim for costs against your claim for a refund of the Price.
• We are entitled to withdraw from the Contract at any time before we deliver the Goods to you if there are objective reasons why it is not possible to deliver the Goods (in particular reasons on the part of third parties or reasons related to the nature of the Goods), even before the expiry of the period specified in Article 1 of the Terms and Conditions. We may also withdraw from the Contract if it is apparent that you have intentionally provided incorrect information in the Order. If you are purchasing goods as part of your business activities, i.e. as an entrepreneur, we are entitled to withdraw from the Contract at any time, even without giving a reason.

            Withdrawal from the contract for digital content

1. The buyer acknowledges that for digital content delivered online, it is not possible to withdraw from the contract within 14 days if the performance (downloading or streaming) has begun with the prior express consent of the buyer before the expiry of the withdrawal period.
2. For physical media (CDs, DVDs, etc.), the contract cannot be withdrawn if the buyer has broken the original packaging (removed the protective film).

 

1. RESOLUTION OF DISPUTES WITH CONSUMERS
• We are not bound by any codes of conduct in relation to buyers within the meaning of Section 1826(1)(e) of the Civil Code.
• We handle consumer complaints via the email address contact@berrymusicproduction.com. We will send information about the handling of the complaint to the buyer's email address.
• The Czech Trade Inspection Authority, with its registered office at Štěpánská 796/44, 110 00 Prague 1, ID No.: 000 20 869, website: http://www.coi.cz, is responsible for the out-of-court settlement of consumer disputes arising from the Contract. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer, who is a consumer, arising from a purchase contract concluded by electronic means.
• The European Consumer Centre Czech Republic, with its registered office at Štěpánská 796/44, 110 00 Prague 1, website: http://www.evropskyspotrebitel.cz, is the contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of May 21, 2013, on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

 

          FINAL PROVISIONS

• If Our and Your legal relationship contains an international element (i.e., for example, We will send goods outside the Czech Republic), the relationship will always be governed by the laws of the Czech Republic. However, if You are consumers, this agreement does not affect Your rights under the law.
• We will deliver all written correspondence to you by e-mail. Our e-mail address is listed in Our identification details. We will deliver correspondence to your e-mail address listed in the Contract, in your User Account, or through which you contacted us.
• The Agreement may only be amended by our written agreement. However, we are entitled to amend and supplement these Terms and Conditions, but such amendments shall not affect Agreements already concluded, only Agreements concluded after the effective date of such amendments. However, we will only inform you of the change if you have created a User Account (so that you have this information in case you order new Goods, but the change does not give you the right to terminate the Agreement, as we do not have a concluded Agreement that could be terminated), or if we are to deliver Goods to you regularly and repeatedly under the Agreement. We will send you information about the change to your email address at least 14 days before the change takes effect. If we do not receive a notice of termination of the Contract for regular and repeated deliveries of Goods from you within 14 days of sending the information about the change, the new terms and conditions become part of our Contract and apply to the next delivery of Goods following the effective date of the change. The notice period in the event that you give notice of termination is 2 months.
• In the event of force majeure or unforeseeable events (natural disasters, pandemics, operational disruptions, subcontractor failures, etc.), we are not liable for damage caused as a result of or in connection with cases of force majeure, and if the force majeure situation lasts for more than 10 days, both we and you have the right to withdraw from the Contract.
• A sample complaint form and a sample form for withdrawal from the Agreement are attached to the Terms and Conditions.
• The Contract, including the Terms and Conditions, is archived in electronic form with Us, but is not accessible to You. However, You will always receive these Terms and Conditions and the Order confirmation with a summary of the Order by email, so You will always have access to the Contract even without Our cooperation. We recommend that You always save the Order confirmation and the Terms and Conditions.
• These Terms and Conditions shall take effect on December 18, 2025.

 

 

Appendix No. 1 - Complaint Form

Addressee: Zdeněk Beran / BERRYMUSIC Production, Náměstí 161, 538 51 Chrast, Czech Republic.

Making a complaint

Date of conclusion of the Agreement:
First and last name:
Address:
Email address:
Goods being returned:
Description of defects in the goods:
Proposed method of handling the complaint:

I also request confirmation of the complaint, stating when I exercised this right, the content of the complaint, the method of handling the complaint I require, and my contact details for the purpose of providing information about the handling of the complaint.

 

Date:

Signature: